ORBIT IRRIGATION PRODUCTS, INC. STRUCTURES SALES DEPARTMENT TO BE EVEN MORE CUSTOMER-CENTRIC
North Salt Lake City, Utah - March 10, 2003 – Orbit® Irrigation Products, Inc., one of the world's leading manufacturers and suppliers of irrigation products for the residential and commercial markets announced today that they have designed their sales and product development areas to better serve customers.
"This is the right business strategy for Orbit,” said K.C. Ericksen, Orbit CEO. “We have structured the company to be even more customer-centric than we have been in the past. This will allow us to listen carefully to the needs of our customers and to respond quickly. We are the market share leader in the retail “do it your-self” irrigation business and putting more resources toward our customers will support our aggressive growth goals.”
The Orbit sales department, which reports to executive vice president of marketing and sales, Mike Ericksen, has been aligned along four customer areas and will be led by the following Orbit employees:
Big Box Customers – Mike Knudson
Mass Merchants – Bob Parker
Home Improvement – Steve Ericksen
International and Commercial – Kim Hayes
Each customer area will have support staff, including analysts and account managers to ensure quality, customer interactions. Larger customers will have Orbit employees on-site to answer questions on a moment"s notice.
“We continually strive to provide our customers with options and services that allow them to customize their Orbit solutions to fit their specific needs," said Ericksen. “While we have always been focused on our customers, this new structure will allow us to take it to a new level. We will be able to keep up with the ever-growing, ever-changing needs of our valued customers and quickly and easily find out their product needs, so we can build according to their specs.”
Orbit Irrigation Products is the market share leader in the retail do-it-yourself irrigation business. Orbit manufactures and distributes more than 1,500 quality lawn and garden irrigation products to customers worldwide under the sub-brand names Orbit Professional®, WaterMaster®, DripMaster®, SunMate® and Arizona Mist®. Orbit products can be purchased both domestically and internationally at most contractor supply houses, home improvement stores, and lawn and garden centers. For more information go to www.orbitonline.com or call 1-800-488-6156.